We are committed to making your experience as comfortable as possible. The following are frequently asked questions about what to expect during your visits:
- What should I expect during my physical therapy treatments?
On your first visit a thorough evaluation will be done by a licensed therapist followed by a treatment session on the same day. Your treatment may consist of therapeutic exercise, self-care instruction, manual (hands-on) therapy, and therapeutic modalities if indicated (i.e. ice/heat, ultrasound, electrical stimulation, mechanical traction, etc.).
- How early should I arrive to my scheduled appointment?
Please arrive 30 minutes prior to your initial evaluation to fill out paperwork. You can also download paperwork here and bring the completed packet with you to your initial appointment.
- How long do physical therapy sessions usually last?
Therapy treatments vary in length depending on the type of treatments being given. Usual treatment sessions can range from 60-90 minutes on average. If you are unable to stay for a full session, please inform your therapist and your treatment can be modified.
- Will I have increased pain or soreness following a therapy session?
It is common for patients to have mild increased soreness after their initial evaluation. Please inform your therapist if you do have increased discomfort after therapy and the therapist will adjust or modify your therapy to decrease your discomfort level. Feel free to call the therapist if you have any concerns.
- What should I wear to therapy?
Patients should wear clothing and shoes that are comfortable and appropriate for exercising. Depending on the body part being treated, clothing should be loose enough to expose the body part for treatment.
- What age groups do you treat?
We work with patients of all ages but cannot accommodate children under the age of 5 in the Benicia clinic and under the age of 12 in the Vallejo clinic. Please call the clinic if you have any questions.
- What qualifications do the therapists have?
All staff therapists are licensed to work in the state of California. Individual therapists have obtained additional certifications and credentials through continuing education.
- How much does physical therapy cost?
The cost of physical therapy varies depending on the type of treatment rendered and the length of treatment time. Costs will also depend on the type of insurance you have and whether you have a co-pay, deductible, etc. Please contact one of our facilities with any questions about your insurance.
- What types of medical insurances are accepted?
Our facilities accept a wide variety of insurances including worker’s compensation, Medicare, PPO insurance, HMO plans through Sutter Regional Medical Group or Palo Alto Medical Group, Auto insurances with medical payments available (no third party), Veterans Affairs, Tricare, Partnership Advantage, Solano Partnership (post-operation patients only), and we accept cash pay patients. Please be aware that photo ID is required to verify patient identity. A copy will be retained for our records.
- Do I need a doctor’s referral?
Recently a new law (AB1000) has passed in California that allows direct access to physical therapy services by a licensed Physical Therapist. This means that you can access physical therapy care without a referral or prior diagnosis.
If you would like your insurance to pay for physical therapy services, it is important to contact your insurance company to determine if a referral is necessary for benefits to be paid out. Most of the time you will need a doctor’s written referral for physical therapy so your insurance company will cover the cost of therapy.
If insurance is not available and you plan to pay cash, you will not need a referral. Please contact us if you have any further questions.